This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and use our services.
Welcome to https://botkey.in. We understand that privacy online is important to users of our Site, especially when conducting business.This statement governs our privacy policies with respect to those users of the Site (`Visitors`) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by This APP (collectively, `Services`) (`Authorized Customers`).
Personally Identifiable Information refers to information that identifies or can be used to identify, contact, or locate an individual. This includes name, address, phone number, email, business name, IP address, device data, location, communication logs, browser type, and any data tied to an identifiable user. This does not include anonymized or aggregated data.
We may collect the following types of information depending on how you use our platform:
a) Personal and Business Information
Name, email, phone number, company name, address, account registration data
b) Communication Data
Chat messages, call logs, voice interactions, IVR selection data, RCS messages, multimedia shared via communication channels, timestamps, message metadata, campaign analytics, and engagement details
c) Technical Information
IP address, device details, operating system, browser type, login history, access logs, and analytic session data
d) Integration Data (WhatsApp, Meta, Google, Email, Telephony APIs)
Data accessed from connected third-party services (WhatsApp Business, Facebook, Instagram, Google Workspace, SMS/RCS providers, telecom operators) strictly used to enable visible features such as syncing messages, automating responses, and managing communications.
This data is not used to develop or train AI/ML models.
At BotKey, we value and prioritize the privacy and security of our users’ data. As part of our commitment to transparency and compliance with data protection regulations, we clarify:
No Data Retention for AI/ML Training
We do not use any user data obtained through Google Workspace APIs to develop, improve, or train generalized Artificial Intelligence (AI) or Machine Learning (ML) models.
Purpose of Data Collection
Any data accessed via Google Workspace APIs is solely used to provide or enhance user-facing features such as syncing and managing communications, workspace content, and automations — only within the user’s account environment.
Data Security and Confidentiality
All user data obtained through Google Workspace APIs is securely processed, stored, and protected. We do not share, sell, or misuse this data.
Compliance
Our application integrates with Google Workspace APIs to enhance user functionality. We confirm:
Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
We also comply with:
Limited Use of User Data Requirement (Workspace APIs)
Workspace API User Data and Developer Policy
Limited Use Policy for Photos API
Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us.
Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused, we will automatically log the Authorized Customer off.
We use collected information to:
Enable communication features such as chatbot automation, IVR voice routing, call management, and message-based workflows across supported platforms
Personalize user dashboards and automate multi-channel engagement campaigns
Manage accounts, user authentication, and service configurations
Provide customer support, analytics, reporting, and performance optimization
Detect fraud, prevent abuse, and enhance platform security
Comply with legal and regulatory requirements
We do not sell or commercially exploit user data.
We process data based on any of the following legal grounds:
User consent
Contractual necessity (to deliver requested services)
Legitimate business interest
Legal compliance
We do not sell, trade, or rent personal data. Information may be shared only under the following conditions:
We implement robust security measures including:
While we exercise commercial best practices, no system is completely immune to risks.
We use cookies and similar technologies to:
Users may manage or disable cookies using browser settings.
Depending on your jurisdiction (GDPR, CCPA, etc.), you may have the right to:
To exercise your rights, please contact us using the details below.
Where necessary, data may be processed in countries outside your location. All transfers are conducted under approved legal safeguards like Standard Contractual Clauses (SCCs), GDPR compliance, or equivalent frameworks.
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If discovered, such information will be removed promptly.
For privacy-related inquiries, requests, or concerns, please contact us at:
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